Terms & Conditions 

LAST UPDATED 12/31/21

Terms & Conditions 

BY USING THIS SITE , you agree that you have read, accepted & understand the terms & conditions extended to you. 

Payment and Charges

You understand that payment must be provided prior to the beginning of any services by The Boss Shop LLC. The Boss Shop does accept Klarna & Sezzle payments. By using these third party services, you agree to the terms and conditions expressed by those companies.

 

Refund Policy

Due to the nature of our services, The Boss Shop LLC does not honor refunds. Please contact the office if you have any concerns regarding your order and its fulfillment.

 

Turnaround Time

 Turnaround times DOES NOT begin until order form is received. Business days do not include weekends. Standard turnaround time is up to 14 business days. Please read each individual service to see the exact turnaround times as they do vary. If you purchase more than one service it is considered a branding package. 

Logo Design - 7 -10 Business days 

Web Design - 12 - 14 Business days

Digital Designs (E-flyer, Business cards, Thank You Cards, Etc.) - Up to 7 business days

Branding Packages - 14-20 Business Days

 

Website Design

 

A website checklist will be provided to you after placing your order. The fee for full website development includes the following ; design, SEO optimization, social media set up, policy development and product upload. 

 

You are required to purchase a premium plan ($29+/Month) for your hosting site and a domain ($12+/Year). THESE  ARE NOT INCLUDED IN THE PRICE SET BY THE BOSS SHOP LLC.

 

Client Communication & Delays

 

As a client, you are responsible to check email regularly while an order is pending. After services have been ordered, the client has 48 hours to fill out and send ALL necessary documents and information so that the order can be completed in a timely manner. 

 

Delays by the client may result in a reinstatement fee of $50 after delay time exceeds turnaround time for the desired project.  

 

Please see an example below:

“Order for logo was placed on December 1st. Turnaround time for logos is 10 business days. Client should submit information December 15th. If information is not submitted on December 15th, client will be charge $50 to complete the service.”

 

Shipping Information

 

For printed orders please be advised that all items are shipped through UPS.  All designs MUST be approved by client prior to printing. Shipping takes approximately 3-7 business days.